API Integrations
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API Integrations for CRM & 3rd-Party Applications

Unify your communication workflows and boost operational efficiency with Expresso Connect robust API architecture. Seamlessly integrate SMS, Email Bot & Campaigns, WhatsApp for Business with Chatbot, and Voice Channel with Text-to-Speech and SIP Trunking into your CRM, ERP, Helpdesk, or any 3rd-party system — with zero disruption to your current infrastructure.

REST APIs | Webhooks | No-code Triggers | Real-time Sync

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Core CPaaS Modules with API Integration

SMS API Integration

Trigger automated OTPs, alerts,

Personalize messages using CRM data

Delivery status sync & two-way SMS supported

WhatsApp for Business API with AI Chatbot

Initiate order confirmations or support chats directly from CRM

Drag-and-drop bot builder with CRM fields integration (Name, Order ID, Status)

Campaigns triggered from CRM events (e.g., abandoned cart)

Email Bot & Campaign API

Auto-reply to incoming emails using

Trigger campaign emails from your CRM (e.g., promotions, invoices)

AI learns from replies to improve accuracy

Voice Channel with Text-to-Speech & SIP Trunking

Use TTS API to send dynamic voice messages in chosen gender/region

Trigger outbound IVR calls from CRM (e.g., “Due payment” reminder)

Connect SIP trunk to internal PBX or cloud voice apps

Industry Use Case

Retail & E-Commerce

• CRM (e.g., Zoho, Shopify CRM) to trigger order status via SMS/WhatsApp

• Email campaigns for abandoned carts, loyalty offers

• TTS-based calls for promotions

Healthcare & Hospitals

• HIS or EMR for appointment reminders via SMS/Voice

• WhatsApp Bot for booking/rescheduling

• Email Bot to answer FAQs like lab results, timings

Banking & Fintech

• Core banking CRM triggering secure OTP SMS, fraud alert voice calls

• WhatsApp for document collection

• Email bot for loan application status

Logistics

• ERP integration to alert drivers via SMS or TTS call

• WhatsApp Bot for customer delivery queries

• Email bot to handle delivery-related questions

Education & Institutions

• SIS integration for SMS/WhatsApp reminders of classes or results

• Email campaign API for event invitations and notices

• Voice call API to send mass alerts to parents
Don’t see your industry?

This list is not comprehensive. Let us learn more and share our experience with your industry.

Benefits of API-Based Automation

Unlock your app’s potential with Express Connect’s API Integration—seamlessly weave SMS, WhatsApp, Email, Voice, and Chatbots into your world with easy-to-use tools and 99.9% uptime. Build smarter, scale effortlessly, and watch your ideas come to life.

Save 70% on response time

Increase campaign effectiveness with real-time data sync

Ensure secure, reliable communications via encrypted APIs

Improve customer satisfaction with timely, contextual communication

Popular systems we integrate with

CRM’s

  • Salesforce
  • Zoho
  • HubSpot
  • Microsoft Dynamics

ERP

  • SAP
  • Oracle
  • Odoo
  • Tally
  • Netsuite

E Commerce

  • Shopify
  • Magento
  • WooCommerce

Education

  • Fedena
  • Moodle
  • Blackboard

Hospitality

  • Opera PMS
  • eZee
  • Absolute

Healthcare

  • Cerner
  • Epic
  • OpenEMR
  • MedSys

Helpdesk

  • Zendesk
  • Freshdesk
  • ServiceNow
Contact us

Feel free to get to us

We’re happy to answer any questions you may have and help you determine which of our services best fit your needs.

Call us at: +971 4 235 1500
Our benefits:
  • Client-oriented
  • Independent
  • Competent
  • Results-driven
  • Problem-solving
  • Transparent
What happens next?
1

We Schedule a call at your convenience 

2

We do a discovery and consulting meting 

3

We prepare a proposal 

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