API Integrations for CRM & 3rd-Party Applications
Unify your communication workflows and boost operational efficiency with Expresso Connect robust API architecture. Seamlessly integrate SMS, Email Bot & Campaigns, WhatsApp for Business with Chatbot, and Voice Channel with Text-to-Speech and SIP Trunking into your CRM, ERP, Helpdesk, or any 3rd-party system — with zero disruption to your current infrastructure.
REST APIs | Webhooks | No-code Triggers | Real-time Sync
Core CPaaS Modules with API Integration
SMS API Integration
Trigger automated OTPs, alerts,
Personalize messages using CRM data
Delivery status sync & two-way SMS supported
WhatsApp for Business API with AI Chatbot
Initiate order confirmations or support chats directly from CRM
Drag-and-drop bot builder with CRM fields integration (Name, Order ID, Status)
Campaigns triggered from CRM events (e.g., abandoned cart)
Email Bot & Campaign API
Auto-reply to incoming emails using
Trigger campaign emails from your CRM (e.g., promotions, invoices)
AI learns from replies to improve accuracy
Voice Channel with Text-to-Speech & SIP Trunking
Use TTS API to send dynamic voice messages in chosen gender/region
Trigger outbound IVR calls from CRM (e.g., “Due payment” reminder)
Connect SIP trunk to internal PBX or cloud voice apps
Industry Use Case
Retail & E-Commerce
• Email campaigns for abandoned carts, loyalty offers
• TTS-based calls for promotions
Healthcare & Hospitals
• WhatsApp Bot for booking/rescheduling
• Email Bot to answer FAQs like lab results, timings
Banking & Fintech
• Core banking CRM triggering secure OTP SMS, fraud alert voice calls• WhatsApp for document collection
• Email bot for loan application status
Logistics
• WhatsApp Bot for customer delivery queries
• Email bot to handle delivery-related questions
Education & Institutions
• Email campaign API for event invitations and notices
• Voice call API to send mass alerts to parents
Don’t see your industry?
This list is not comprehensive. Let us learn more and share our experience with your industry.
Benefits of API-Based Automation
Unlock your app’s potential with Express Connect’s API Integration—seamlessly weave SMS, WhatsApp, Email, Voice, and Chatbots into your world with easy-to-use tools and 99.9% uptime. Build smarter, scale effortlessly, and watch your ideas come to life.
Save 70% on response time
Increase campaign effectiveness with real-time data sync
Ensure secure, reliable communications via encrypted APIs
Improve customer satisfaction with timely, contextual communication
Popular systems we integrate with
CRM’s
- Salesforce
- Zoho
- HubSpot
- Microsoft Dynamics
ERP
- SAP
- Oracle
- Odoo
- Tally
- Netsuite
E Commerce
- Shopify
- Magento
- WooCommerce
Education
- Fedena
- Moodle
- Blackboard
Hospitality
- Opera PMS
- eZee
- Absolute
Healthcare
- Cerner
- Epic
- OpenEMR
- MedSys
Helpdesk
- Zendesk
- Freshdesk
- ServiceNow
